Frequently Asked Questions - FAQ

A leaking airconditioner means that there is a block at the drain pipe. Condensation is part of the normal operation of an airconditioner and the water condensate will be drained. When no proper maintenance is done, the drained pipe gets blocked/choked thus causing the leaking.
A few possible reasons why an air conditioner is not cold are:
  • Outdoor compressor is not running,
  • Airconditioner remote control not set to cold.
  • Indoor fan coil not running properly.
  • Airconditioner system running low on gas.
  • Possible leaks in the pipes.
An efficient air conditioner unit results in a higher power consumption. Maintain and clean your airconditioner unit regularly. Technicians at City Wide ensure that your airconditioner units are running efficiently.
A serviced airconditioner unit is energy efficient and saves you $$$. Enjoy cool, fresh and healthy air. Minimize inconveniences to you and your family in Singapore's hot and humid weather.
Sorry for the inconvenience. Please call our service hotline at (+65) 6257-7767 or you can try booking at another time.
If you really feel that a cancellation is necessary. Please call our customer service officer at (+65) 6257-7767 and have your booking id ready. Our staff will process the cancellation.
Visit our website at www.citywide.com.sg/contact.html to send us an online message or call our customer service officer at (+65) 6257-7767.
After online booking is completed, our staff will SMS/Call to confirm your appointment. On the servicing day, please ensure that access to the premise is available. Sit back and relax! Your aircons are in experts hands. Make payment and enjoy cool fresh air.
Please check that the battery in the indoor remote control is in good and working condition. Lastly check the house circuit breaker, if you are in doubt please contact a service technicians to check your airconditioners.

Have an aircon issue? Don't want to book online? Call our hotline. Our friendly customer service officer will gladly assist you.